Super Pacific, Inc. (“Super Pacific”) provides a limited warranty from the date of original retail purchase that the product will be free from defects in material and workmanship. The warranty period is two years, and it is transferable within that period.
Warranty coverage extends exclusively to component failure resulting from faulty manufacturing. Super Pacific cannot protect against damage incurred by negligence, accident, tampering, misuse, overloading, cosmetic blemishing, improper cleaning or storage, or force majeure events.
Super Pacific does not warranty issues generated by normal wear and tear, (including, but not limited to, scratches, dents, tears, and cosmetic oxidation or fading) inappropriate use of products, and alterations not authorized by Super Pacific. Water or dust intrusion will be assessed on a case-by-case basis. Super Pacific cannot guarantee water or dust will never get into your canopy or tent. Please keep your original sales receipt and/or invoice. Proof of purchase is required to obtain warranty performance.
If your product is defective and is within your warranty period, contact us at service@superpacificUSA.com. Super Pacific may, at its sole discretion, repair or replace the defective product, or elect to refund the original purchase price, not including the cost of shipping and handling, instead of rendering repair or replacement services.
If the product is to be returned to Super Pacific for service, Super Pacific is not responsible for the cost and liability of the return freight.
If you have any questions regarding this warranty, please call (971) 357-2513.
Within this warranty period you qualify for 1 free warranty inspection and tune up at Super Pacific’s World Head Quarters in Portland, Oregon. At that inspection we will assess and service the following as we deem needed: handles and latches, gaskets, hinges, hold down clamps, and the tent. All items covered by the warranty will be replaced or repaired at no cost. Any additional work, including but not limited to loading and unloading gear, removing accessories, and cleaning excessively dirty components will be billed at our hourly shop rate.
Super Pacific, Inc.
8520 NE Alderwood Rd, Suite A
Portland, OR 97220